Professional Software Products for your Organisation

Supply chain management

Manage your supply chain with ease by passing the onus of data entry and record updates on to your Vendors. Your role becomes easier by simply managing the exceptions and failures. The system also ensures your vendor records are kept refreshed by sending out regular requests for updates when insurances and other certifications and memberships are known to be expiring.

The PQQ can also be sent out for updating at user-defined intervals.

Strict pre-qualification process

Supplier applications are vetted and authorised by nominated persons before a vendor is accepted into the system. We tailor the ePQQ form to your exact requirements and different versions of the PQQ can be created as a template for different vendor types. Therefore your PQQ used for an architect can be very different and less detailed than for a labour sub-contractor if required.

Powerful e-Tendering

The system also manages your Tender Enquiries enabling you to search your Vendor database for compatible vetted Vendors by matching their attributes to the requirements of each particular tender work package.

Tender Enquiries are sent by email along with links to facilitate downloading of any supporting documents. The quotation process is also simplified as, in addition to returning a detailed quotation file, a total price for the work package is also returned by the vendor and stored.

Contracts are awarded through the system.

KPI assessment tools included

When the work is complete a KPI assessment feature will activate to review the performance of the supplier to ascertain if they should be considered for further service provision.

Training & Certification Records

Create your own training record formats and attach them to your workforce. Monitor when important qualifications and skill certificates need renewing and keep track of which of your employees have the skill sets you are looking for and keep those skill-sets up to date.

Customer Care/Defects

Our defects system logs incoming reported faults and ensures that a fix is provided by the correct people hopefully within the prescribed SLA period. Faults are reported by email link to field workers who get passed access to a portal containing all the information they need to plan, fix and report back details of the repair undertaken.

System Benefits

Vendor risk reductions

Compliance with quality and business management systems is of paramount importance these days. In order to win the big contracts you need to demonstrate that your control systems can ensure the quality, efficiency and safety of your own supply chain.

Audit compliance

Mandarin delivers the proof that your organisation has applied due-diligence over the vendors you work with. We provide you with the tools that will ensure you apply stringent qualifying and monitoring of your supply chain to verify that they are fully compliant, and that they keep their obligations in respect of insurance cover, accident reporting and other business aspects up to date.

Time and money savings

It’s obvious that it is a big job to keep on top of your vendors list on a manual basis, especially if you have lots of vendor records. Using a system like Mandarin will cut down on staff time in managing the labour intensive procedures involved with the processes involved. Paper is reduced as all documentation is dealt with as a stored attachment of a scanned document.